Overview
Postcard.is offers physical postcards that are printed and posted on your behalf in Iceland.
Because orders are processed quickly and delivery is carried out by third-party postal operators outside our control, we do not normally offer refunds once an order has been printed or dispatched.
Cancellations
If you contact us before your postcard has been printed and posted, we may be able to cancel your order and issue a refund.
Once a postcard has been printed or handed over for posting, the order is considered final and generally non-refundable.
After dispatch
Once a postcard has been printed and handed over for posting, we do not normally offer refunds, replacements, or compensation for:
- postal delays,
- non-delivery,
- loss in transit,
- late arrival,
- damage during postal handling,
- customs delay,
- local delivery disruption,
- seasonal backlog,
- weather-related disruption,
- strikes or other postal service interruptions.
International mail can be unpredictable, and in some cases delivery may take substantially longer than expected.
Delivery times
Any delivery times shown on our website are estimates only and are not guaranteed.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address.
We do not offer refunds or free replacements for orders sent to an incorrect, incomplete, or outdated address provided by the customer.
Exceptions
Any refund, replacement, or other resolution offered after dispatch is entirely voluntary and made at our sole discretion.
Any such exception does not create an obligation to provide the same outcome in future cases.
Contact
If you need to request a cancellation before dispatch, please contact us at hello@postcard.is.