Overview
Because postcards are physical items that are printed and posted on your behalf, we handle refunds on a case-by-case basis. We aim to be fair and practical.
Cancellations
If you need to cancel an order, contact us at hello@postcard.is as soon as possible. We process orders within 1–2 business days. If your order has not yet been posted, we can cancel it and provide a full refund.
Once the postcard has been printed and posted, we are unable to cancel the order or offer a refund for change of mind.
Incorrect address
It is your responsibility to provide an accurate and complete postal address. If a postcard is undeliverable due to an incorrect or incomplete address provided at checkout, we are not able to offer a refund or resend the postcard.
Please double-check the address carefully before placing your order.
Non-delivery
If your postcard has not arrived within the estimated delivery window, please wait a few additional days before contacting us — postal delays can occur, particularly around holidays or in remote areas.
If a reasonable amount of time has passed and the postcard has not arrived, contact us at hello@postcard.is. We will investigate and, where appropriate, offer a resend or a refund.
Estimated delivery windows:
- Europe: 5–10 business days
- USA & Canada: 7–14 business days
- Rest of world: 10–21 business days
Damaged postcards
In the rare event that a postcard arrives damaged, contact us with a description of the damage and, if possible, a photo. We will offer a resend or refund at our discretion.
How to request a refund
Contact us at hello@postcard.is with your order details. We aim to respond within one business day and resolve issues fairly and promptly.
Refund processing
Approved refunds are processed back to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your bank or card issuer.